As a new customer trying to evaluate the software, I asked if my trial period could be extended once this fundamental issue was fixed, on the basis I couldn’t actually evaluate its requirements against my criteria. I was told this was not possible, which frankly, is very poor customer service. What’s the point of offering a trial period when customers are unable to fully test the software?
It would be great if you can provide comparative analysis of this tool with Google Keyword Planner. Since you’re using this tool so you can provide best comparison. One differentiation which I understood is that this tool works for yahoo and bing as well whereas Google keyword planner works only for Google but Google being a dominating search engine, gives the highest returns, so only this reason may not be enough to buy it.